Refund policy

Yes. If your goal is to minimize discretionary refunds and prevent customers from using the policy against you later, I would make it strict, specific, and operationally realistic, rather than simply saying “no refunds.” Overly broad “no refunds under any circumstances” language can create problems where consumer-protection law gives customers non-waivable rights.

Here is the stricter version I would use for Moose Mama:

Refund & Return Policy

Last updated: October 1, 2026

All purchases from Moose Mama are subject to the terms below. By placing an order, you acknowledge and agree to this Refund & Return Policy.

All Sales Are Final

Unless an item arrives damaged, defective, or materially different from what was ordered, all sales are final.

We do not accept returns, exchanges, or issue refunds for:

Change of mind
Buyer’s remorse
Ordering the wrong item, size, color, or quantity
No longer wanting or needing the product
Finding the product at a lower price elsewhere
Minor variations in color, appearance, packaging, or dimensions
Failure to read the product description before purchasing
Delays that remain within a reasonable shipping timeframe
Packages refused by the customer
Orders sent to an incorrect or incomplete address supplied by the customer

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer-protection law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, you must contact us at support@moosemama.com within 3 calendar days of confirmed delivery.

Your claim must include:

Your order number
A clear description of the problem
Clear photographs of the item
Photographs of the packaging
Video evidence when reasonably requested

Claims submitted after the 3-day reporting period may be denied except where applicable law requires otherwise.

Do not discard the product or packaging until your claim has been resolved.

Resolution of Approved Claims

If we determine that an item is defective, damaged, or incorrect, Moose Mama may, at its discretion and where permitted by law:

Send a replacement;
Provide store credit; or
Issue a refund to the original payment method.

A refund is not automatically required when a replacement can reasonably resolve the issue, except where applicable law provides otherwise.

Unauthorized Returns

Do not mail or return any product without receiving written return authorization from Moose Mama.

The business contact address listed on our website is not automatically a return address.

Products sent to Moose Mama or to any other address without prior written authorization may be refused, returned to sender, or deemed ineligible for refund.

If a return is approved, we will provide the appropriate return instructions and destination.

Return Shipping

For an approved return involving a confirmed defective, damaged, or incorrect item, Moose Mama will provide instructions regarding return shipping.

For any discretionary return that Moose Mama elects to approve despite the sale otherwise being final:

The customer is responsible for all return shipping costs;
Original shipping charges are non-refundable;
The item must be unused, complete, and in its original condition and packaging; and
The return must be received within the timeframe specified in the authorization.

We reserve the right to deny a refund if the returned product does not meet these conditions.

Order Cancellations

Orders begin processing shortly after they are placed.

Cancellation requests must be submitted to support@moosemama.com immediately after purchase.

We do not guarantee that an order can be cancelled once it has been submitted for processing, fulfillment, or shipment.

If fulfillment has already begun, the order cannot be cancelled merely because the customer changed their mind.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Moose Mama is not responsible for packages that are:

Delivered to an address entered incorrectly by the customer;
Returned because of an incomplete or invalid address;
Refused by the recipient; or
Undeliverable due to circumstances caused by information supplied by the customer.

If an order is returned to the sender, additional shipping charges may apply before it can be reshipped.

Packages Marked Delivered

If tracking information shows that a package was successfully delivered, Moose Mama will generally consider the order fulfilled.

Customers should first check:

Around the delivery location
With household members
With neighbors
With building management or reception
With the applicable carrier

We are not responsible for theft, loss, or misplacement occurring after a carrier has confirmed delivery, except where otherwise required by law.

We may assist with a carrier investigation when appropriate, but opening an investigation does not guarantee a refund or replacement.

Shipping Delays

Estimated shipping and delivery dates are estimates only and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, customs processing, weather, holidays, supply-chain disruptions, or other circumstances outside our reasonable control.

A delay alone does not automatically entitle the customer to a refund while the package remains in transit.

Customs, Duties, and Import Charges

For international orders, customers are responsible for any customs duties, taxes, import fees, brokerage charges, or other governmental charges imposed by the destination country unless expressly stated otherwise at checkout.

Refusal to pay customs or import charges does not automatically qualify an order for a refund.

Chargebacks and Payment Disputes

Customers are encouraged to contact support@moosemama.com before initiating a payment dispute so that we have an opportunity to investigate and resolve the matter.

Submitting a chargeback does not alter the terms of this policy or automatically establish entitlement to a refund.

We reserve the right to provide order records, tracking information, communications, and other relevant documentation to payment processors or financial institutions when responding to a payment dispute.

Refund Processing

When a refund is approved, it will normally be issued to the original payment method.

Once submitted by Moose Mama, processing time is controlled by the customer’s bank, card issuer, or payment provider and may take several business days.

Policy Abuse or Fraud

Moose Mama reserves the right, to the extent permitted by law, to deny claims involving suspected fraud, abuse, altered evidence, repeated unsupported claims, or attempts to obtain both a refund and possession of the merchandise.

Contact

For all refund, return, damage, or order-related requests, contact:

Moose Mama
Email: support@moosemama.com
1491 E Osceola Pkwy
Kissimmee, FL 34744
United States

This version is substantially stronger than the first one. The most important protections are the all-sales-final rule, 3-day damage reporting window, no unauthorized returns, no automatic refund for delivered packages, address-error protection, and explicit chargeback language.

Use these rules only if you are actually prepared to enforce them consistently. The clause preserving non-waivable legal rights is important because your policy cannot override mandatory consumer laws