Terms of service

TERMS OF SERVICE

Last updated: October 1, 2026

OVERVIEW

Welcome to Moose Mama.

The terms “Moose Mama,” “we,” “us,” and “our” refer to Moose Mama. We operate the website moosemama.com and related services, products, content, features, applications, and tools collectively referred to as the “Services.”

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer products and Services to you.

These Terms of Service (“Terms”) govern your access to and use of the Services and any purchase you make through Moose Mama.

By accessing our website, creating an account, submitting an order, or otherwise using the Services, you agree to these Terms, our Privacy Policy, Refund Policy, Shipping Policy, and any additional policies or terms referenced on our website.

If you do not agree to these Terms, you should not use the Services.

Nothing in these Terms limits any consumer rights that cannot legally be waived under applicable law.

SECTION 1 — ELIGIBILITY AND ACCOUNT RESPONSIBILITY

By using the Services, you represent that you are at least the age of majority in your jurisdiction or that you are using the Services under the supervision and consent of a parent or legal guardian.

You agree that all information you provide to Moose Mama is accurate, current, and complete.

You are responsible for:

  • Maintaining the confidentiality of your account credentials;
  • Restricting access to your account and devices;
  • All activity occurring through your account; and
  • Promptly notifying us of unauthorized access or suspected fraud.

You may not sell, transfer, assign, or license your account to another person without our written consent.

We reserve the right to suspend, restrict, or terminate accounts that we reasonably believe are fraudulent, abusive, unauthorized, or in violation of these Terms.

SECTION 2 — PRODUCT INFORMATION

We make reasonable efforts to accurately describe and display our products.

However, product photographs, colors, measurements, packaging, labels, materials, specifications, and appearance may vary slightly because of:

  • Screen or device settings;
  • Manufacturing variations;
  • Supplier updates;
  • Packaging changes;
  • Production batches; or
  • Other reasonable variations.

Minor differences that do not materially affect the function or essential nature of the product do not constitute a defect.

Product descriptions, specifications, availability, packaging, and other information may be changed without prior notice.

We may discontinue products at any time.

We may also limit quantities available for purchase by any person, household, geographic area, account, payment method, or shipping address.

SECTION 3 — ORDERS

Placing an order constitutes an offer to purchase products from Moose Mama.

We reserve the right, where permitted by law, to accept, decline, limit, cancel, or place an order on hold for reasons including:

  • Product unavailability;
  • Pricing or listing errors;
  • Suspected fraud;
  • Payment authorization problems;
  • Shipping restrictions;
  • Unusual purchasing activity;
  • Excessive quantities;
  • Resale activity;
  • Address verification issues; or
  • Violations of these Terms.

An automated order confirmation does not necessarily constitute final acceptance of an order.

Your order is considered accepted once payment has been successfully processed and the order has entered fulfillment, unless otherwise required by law.

You are responsible for reviewing your order carefully before submitting it.

This includes verifying:

  • Products;
  • Quantities;
  • Variants;
  • Sizes;
  • Colors;
  • Shipping address;
  • Billing information;
  • Email address; and
  • Contact information.

Because orders may enter fulfillment shortly after purchase, we do not guarantee that an order can be changed or cancelled after it has been submitted.

Purchases are subject to our Refund Policy:

https://moosemama.com/policies/refund-policy

SECTION 4 — PRICING, PAYMENTS, AND BILLING

Prices may change at any time without notice.

The price charged will generally be the price shown at checkout when your order is submitted.

Taxes, shipping charges, duties, customs fees, and other charges may apply unless expressly included in the displayed price.

You agree to provide accurate and complete billing and payment information.

You represent that you are authorized to use the payment method submitted with your order.

We may cancel or refuse an order where:

  • Payment cannot be authorized;
  • Billing information cannot be verified;
  • A price is obviously incorrect;
  • A discount or promotion was used improperly; or
  • Fraud or unauthorized payment activity is suspected.

If a pricing or listing error occurs, we reserve the right to cancel the affected order and refund any amount already paid.

SECTION 5 — SHIPPING AND DELIVERY

Shipping and delivery times are estimates unless expressly stated otherwise.

Delivery may be affected by circumstances including:

  • Carrier delays;
  • Weather;
  • Holidays;
  • Customs processing;
  • International shipping procedures;
  • Supply-chain disruption;
  • Incorrect addresses;
  • Failed delivery attempts;
  • Government action;
  • Natural disasters; or
  • Events outside our reasonable control.

Moose Mama is not responsible for delays caused by third-party carriers or circumstances outside our reasonable control, except to the extent required by law.

If applicable law requires us to provide a delay notice, cancellation option, replacement, or refund, we will comply with those requirements.

You are responsible for providing a complete and accurate delivery address.

We are not responsible for losses, delays, reshipping costs, or non-delivery resulting from incorrect, incomplete, or outdated information supplied by the customer.

SECTION 6 — CONFIRMED DELIVERY

When carrier tracking confirms that an order has been delivered to the address supplied by the customer, the order will generally be considered delivered.

If tracking shows “delivered” but you cannot locate the package, you should first check:

  • The delivery area;
  • Mailbox;
  • Front or side entrances;
  • Household members;
  • Neighbors;
  • Building management;
  • Reception or concierge; and
  • The shipping carrier.

We may assist with carrier investigations where appropriate, but an investigation does not guarantee a replacement or refund.

We are not responsible for theft, loss, or misplacement occurring after confirmed delivery, except where applicable law requires otherwise.

SECTION 7 — ORDER FULFILLMENT

Moose Mama may use third-party suppliers, warehouses, logistics companies, manufacturers, and fulfillment providers to process and ship orders.

Products may be fulfilled from locations within or outside the United States.

As a result:

  • Different products may ship separately;
  • Products in one order may arrive on different dates;
  • Packages may originate from different locations;
  • Packaging may differ from images shown online; and
  • Shipping documentation may identify a fulfillment facility, supplier, or logistics provider.

Your purchase remains a transaction with Moose Mama regardless of the facility that fulfills your order.

SECTION 8 — RETURNS, REFUNDS, AND EXCHANGES

All returns, replacements, exchanges, cancellations, and refunds are governed by our Refund Policy.

Unless otherwise required by law, sales are final except as expressly permitted under our Refund Policy.

Customers must not send products to our business address or any other address without prior written return authorization.

Unauthorized returns may be refused.

Our Refund Policy is available at:

https://moosemama.com/policies/refund-policy

SECTION 9 — INTERNATIONAL ORDERS, CUSTOMS, AND DUTIES

International orders may be subject to customs duties, tariffs, taxes, import charges, brokerage fees, or other governmental charges.

Unless expressly stated otherwise at checkout, these charges are the customer’s responsibility.

Moose Mama does not control customs authorities and cannot guarantee customs processing times.

Refusal to accept an international shipment or refusal to pay customs charges does not automatically entitle the customer to a refund.

SECTION 10 — FRAUD PREVENTION

We reserve the right to review, verify, delay, decline, or cancel transactions that we reasonably believe may involve fraud, unauthorized payment activity, identity theft, abuse, or unusual purchasing behavior.

We may request additional information reasonably necessary to verify:

  • Identity;
  • Billing information;
  • Shipping information; or
  • Authorization to use a payment method.

Failure to provide requested verification may result in cancellation of the order.

SECTION 11 — PAYMENT DISPUTES AND CHARGEBACKS

If you have a concern regarding an order, we encourage you to contact us at support@moosemama.com before initiating a payment dispute.

If you initiate a chargeback or payment dispute, we may provide relevant information to the applicable:

  • Bank;
  • Credit card issuer;
  • Payment processor;
  • Payment network;
  • Fraud prevention provider; or
  • Dispute-resolution service.

Such information may include:

  • Order confirmation;
  • Payment records;
  • IP or device information;
  • Shipping records;
  • Tracking information;
  • Delivery confirmation;
  • Customer communications;
  • Account activity;
  • Applicable store policies; and
  • Other evidence relevant to the transaction.

Nothing in this section eliminates any legal right you may have to dispute a transaction.

SECTION 12 — INTELLECTUAL PROPERTY

All content available through the Services, including:

  • Moose Mama branding;
  • Logos;
  • Graphics;
  • Text;
  • Photography;
  • Product presentation;
  • Videos;
  • Designs;
  • Layouts;
  • Software;
  • Website elements; and
  • Other content

is owned by Moose Mama, its licensors, service providers, suppliers, or other rights holders and is protected by applicable intellectual-property law.

You may use the Services only for personal, non-commercial purposes.

You may not reproduce, copy, distribute, modify, publish, sell, license, scrape, republish, or commercially exploit our content without prior written permission.

All rights not expressly granted are reserved.

SECTION 13 — THIRD-PARTY SERVICES AND LINKS

Our Services may contain links to or integrations with third-party websites, platforms, applications, payment processors, carriers, fulfillment providers, or other services.

We do not control third-party websites or services.

Your use of third-party services may be governed by separate terms and privacy policies.

To the fullest extent permitted by law, Moose Mama is not responsible for losses or damages resulting solely from your use of independent third-party services.

SECTION 14 — RELATIONSHIP WITH SHOPIFY

Moose Mama is powered by Shopify.

Shopify provides the ecommerce technology used to operate our online store.

However, purchases made from Moose Mama are transactions directly between you and Moose Mama.

Shopify is not the seller of products offered by Moose Mama and is not responsible for our products, fulfillment decisions, refunds, representations, or customer-service obligations.

To the extent permitted by law, you release Shopify and its affiliates from claims arising solely from transactions between you and Moose Mama.

SECTION 15 — PRIVACY

Our collection and use of personal information is governed by our Privacy Policy:

https://moosemama.com/policies/privacy-policy

Our store is hosted by Shopify, and information may also be processed by Shopify and other service providers necessary to operate our business.

Information may be processed or stored in jurisdictions other than the jurisdiction where you reside.

Please review our Privacy Policy for additional information.

SECTION 16 — FEEDBACK AND REVIEWS

If you submit reviews, photographs, comments, suggestions, ideas, testimonials, or other content to us (“Feedback”), you grant Moose Mama a worldwide, perpetual, irrevocable, non-exclusive, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise use that Feedback for lawful business purposes.

You represent that you have the legal right to provide any Feedback you submit.

Feedback may not:

  • Infringe another person’s rights;
  • Contain unlawful content;
  • Contain malicious code;
  • Misrepresent your identity;
  • Contain fraudulent claims; or
  • Violate applicable law.

We may remove Feedback where permitted by law.

SECTION 17 — ERRORS AND INACCURACIES

Information on our website may occasionally contain:

  • Typographical errors;
  • Pricing errors;
  • Incorrect specifications;
  • Inventory errors;
  • Shipping errors;
  • Promotional errors; or
  • Other inaccuracies.

We reserve the right to correct errors or update information at any time.

Where permitted by law, we may cancel an order affected by a material pricing, product, inventory, or listing error.

If payment has already been collected for a cancelled order, we will refund the applicable amount.

SECTION 18 — PROHIBITED USES

You may not use the Services:

  • For unlawful purposes;
  • To commit fraud;
  • To violate intellectual-property rights;
  • To transmit malicious code;
  • To interfere with website security;
  • To scrape or harvest information without authorization;
  • To impersonate another person;
  • To abuse promotional offers;
  • To circumvent purchase limits;
  • To conduct unauthorized resale activity;
  • To harass others;
  • To submit fraudulent orders; or
  • To interfere with the normal operation of the Services.

We may restrict or terminate access for violations of this section.

SECTION 19 — AUTOMATED SYSTEMS AND AGENTS

Automated systems, bots, artificial-intelligence agents, scraping tools, or other automated software may not access or interact with the Services in a manner that:

  • Circumvents security measures;
  • Misrepresents automated activity as human activity;
  • Attempts to evade access restrictions;
  • Scrapes protected content;
  • Interferes with normal website operations; or
  • Violates these Terms.

We may restrict automated access at our discretion where permitted by law.

SECTION 20 — DISCLAIMER OF WARRANTIES

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

EXCEPT FOR RIGHTS OR WARRANTIES THAT CANNOT LEGALLY BE EXCLUDED, MOOSE MAMA DISCLAIMS EXPRESS AND IMPLIED WARRANTIES, INCLUDING WARRANTIES OF:

  • MERCHANTABILITY;
  • FITNESS FOR A PARTICULAR PURPOSE;
  • NON-INFRINGEMENT;
  • DURABILITY;
  • TITLE; AND
  • UNINTERRUPTED OR ERROR-FREE OPERATION.

We do not guarantee that the Services will always be available, uninterrupted, secure, or error-free.

Some jurisdictions do not permit certain warranty exclusions, in which case those exclusions apply only to the maximum extent permitted by law.

SECTION 21 — LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, MOOSE MAMA AND ITS OWNERS, OFFICERS, EMPLOYEES, AFFILIATES, CONTRACTORS, SUPPLIERS, FULFILLMENT PROVIDERS, SERVICE PROVIDERS, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING:

  • Lost profits;
  • Lost revenue;
  • Lost data;
  • Business interruption;
  • Replacement costs; or
  • Similar losses.

TO THE FULLEST EXTENT PERMITTED BY LAW, MOOSE MAMA’S TOTAL LIABILITY ARISING FROM A PARTICULAR ORDER OR TRANSACTION WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO MOOSE MAMA FOR THE PRODUCT OR ORDER GIVING RISE TO THE CLAIM.

Nothing in these Terms excludes liability that cannot legally be excluded.

SECTION 22 — INDEMNIFICATION

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Moose Mama and its owners, affiliates, officers, employees, agents, contractors, suppliers, licensors, and service providers from third-party claims, liabilities, losses, damages, and reasonable legal expenses arising from:

  • Your violation of these Terms;
  • Your unlawful use of the Services;
  • Your infringement of another person’s rights; or
  • Fraudulent, abusive, or unauthorized activity carried out through your account.

This obligation does not apply to the extent a claim results from Moose Mama’s own conduct for which liability cannot lawfully be excluded.

SECTION 23 — TERMINATION

We may suspend or terminate your access to the Services if we reasonably determine that you:

  • Violated these Terms;
  • Engaged in fraud;
  • Abused our policies;
  • Threatened the security of the Services; or
  • Used the Services unlawfully.

Termination does not eliminate obligations incurred before termination.

Provisions that logically should survive termination will remain effective, including provisions regarding intellectual property, payment obligations, limitations of liability, indemnification, governing law, and dispute resolution.

SECTION 24 — SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted.

The remaining provisions will continue in full force and effect.

SECTION 25 — NO WAIVER

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

SECTION 26 — ENTIRE AGREEMENT

These Terms and the policies incorporated by reference constitute the complete agreement between you and Moose Mama regarding your use of the Services.

They supersede prior communications or agreements relating to the same subject matter.

SECTION 27 — ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations in connection with a merger, acquisition, restructuring, sale of assets, business transfer, or other lawful transaction.

SECTION 28 — GOVERNING LAW AND VENUE

These Terms and disputes relating to the Services or purchases from Moose Mama are governed by the laws of the State of Florida, without regard to conflict-of-law principles.

To the extent permitted by applicable law, legal proceedings relating to these Terms or the Services shall be brought in a court of competent jurisdiction located in Osceola County, Florida.

You consent to the jurisdiction and venue of those courts.

Nothing in this section removes any mandatory consumer right or legal remedy that cannot lawfully be waived.

SECTION 29 — CHANGES TO THESE TERMS

We may update these Terms from time to time.

Any revised Terms will be posted on our website with an updated effective date.

Changes apply prospectively unless applicable law permits otherwise.

Your continued use of the Services after revised Terms become effective constitutes acceptance of the updated Terms.

SECTION 30 — CONTACT INFORMATION

Questions concerning these Terms should be directed to:

Moose Mama
Email: support@moosemama.com
Address: 1491 E Osceola Pkwy, Kissimmee, FL 34744, United States
Phone: +1 407-917-2359
Website: moosemama.com