SHIPPING POLICY

Last updated: October 1, 2026

Thank you for shopping with Moose Mama. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

By placing an order with Moose Mama, you acknowledge and agree to the terms below.

ORDER PROCESSING

Orders generally require 1–3 business days for processing before shipment.

During holidays, periods of high demand, supplier delays, inventory shortages, or other peak periods, processing may take up to 5 business days or longer in exceptional circumstances.

Processing time is separate from shipping or transit time.

Business days generally exclude Saturdays, Sundays, and applicable holidays.

Once an order has entered processing or fulfillment, we cannot guarantee that it can be changed or cancelled.

ESTIMATED DELIVERY TIMES

Delivery times depend on the product, fulfillment location, destination country, carrier, customs procedures, and other logistical factors.

For orders delivered within the United States, transit commonly ranges from approximately 3–15 business days after processing, depending on whether the item ships from a U.S. or international fulfillment location.

International shipments commonly take approximately 7–35 business days after processing, although certain countries, remote areas, customs procedures, or carrier conditions may result in longer delivery times.

These timeframes are estimates only and are not guaranteed delivery dates.

A delivery taking longer than an estimated timeframe does not automatically qualify for a refund while the package remains in transit, except where required by applicable law.

SHIPPING ORIGIN

Moose Mama works with third-party suppliers and fulfillment partners.

Products may ship from fulfillment locations in the United States, China, or other locations depending on the product and availability.

The shipping origin shown on a package does not change the customer’s purchase relationship with Moose Mama.

MULTIPLE PACKAGES

Items purchased together may be shipped separately.

A single order may arrive in two or more packages because products may:

Come from different fulfillment facilities, become available at different times, require different packaging, or be subject to carrier size or weight restrictions.

Each package may have its own tracking number and delivery date.

Receiving only part of an order does not necessarily mean items are missing. Please review all tracking information associated with your order.

Zendrop itself notes that products from different suppliers generally ship separately and receive separate tracking numbers.

FREE SHIPPING

Moose Mama may offer free standard shipping on eligible orders and destinations.

Free shipping refers only to the standard shipping charge charged by Moose Mama unless otherwise stated.

Free shipping does not necessarily include customs duties, import taxes, VAT, brokerage charges, governmental fees, or other charges imposed by the destination country.

Any applicable charges that are not collected at checkout are the responsibility of the recipient unless applicable law requires otherwise.

Zendrop currently states that many international destinations may impose local duties or import taxes that are not included in its fulfillment charges.

INTERNATIONAL SHIPPING

We ship internationally only where the applicable product and shipping provider support delivery.

Not every product is available for delivery to every country.

We reserve the right to cancel and refund an order if a product cannot legally or operationally be delivered to the destination provided.

International orders may be subject to:

Customs inspections, import restrictions, taxes, duties, brokerage charges, local carrier fees, or government processing.

Moose Mama does not control customs agencies and cannot guarantee the time required for customs clearance.

If a customer refuses a package because of customs duties, import charges, or other charges imposed by the destination country, the customer is not automatically entitled to a refund except as required by law or expressly provided in our Refund Policy.

SHIPPING RESTRICTIONS

Certain countries, regions, remote areas, islands, military locations, and other addresses may not be serviceable.

Some products may also have destination-specific restrictions.

If your address cannot be serviced, we may contact you for an alternative address or cancel the affected order and issue any refund required.

P.O. boxes and post-office addresses may not be accepted for certain shipments. Customers should provide a complete physical street address whenever possible.

Zendrop specifically warns that carrier-designated remote locations may be undeliverable and states that its fulfillment system requires a physical street address rather than a P.O. box for affected shipments.

CUSTOMER RESPONSIBILITY FOR SHIPPING INFORMATION

Customers are solely responsible for providing a complete and accurate shipping address when placing an order.

Please verify your:

Full name, street number, street name, apartment or unit number, city, state or province, postal or ZIP code, country, phone number, and email address before submitting your order.

Moose Mama is not responsible for delays, non-delivery, loss, additional shipping charges, or other problems caused by incorrect, incomplete, outdated, or undeliverable information supplied by the customer.

If you notice an address error, contact support@moosemama.com immediately.

We will attempt to correct the address before fulfillment, but changes cannot be guaranteed once processing or shipment has begun.

TRACKING

When tracking information becomes available, it will normally be sent to the email address associated with your order.

Tracking information may take several business days to update after a shipping label is created.

A tracking number showing little or no movement immediately after shipment does not necessarily mean that the package has not shipped.

Zendrop currently advises that tracking information may take up to approximately three business days to begin updating through the shipping network.

PACKAGES MARKED DELIVERED

When carrier tracking confirms that an order was delivered to the shipping address provided by the customer, the order will generally be considered delivered.

If tracking states that your package was delivered but you cannot locate it, please first check the delivery area, mailbox, household members, neighbors, apartment or building management, reception desk, and the carrier.

You should also contact the carrier when appropriate.

Moose Mama may assist with investigating a delivery issue, but opening an investigation does not guarantee a refund or replacement.

Moose Mama is not responsible for theft, loss, or misplacement occurring after confirmed delivery except where required by applicable law.

Zendrop similarly states that shipments marked delivered are generally not eligible for its refund or replacement process unless appropriate carrier evidence establishes non-delivery.

SHIPPING DELAYS

Occasional shipping delays may occur due to circumstances beyond our reasonable control, including carrier congestion, customs processing, severe weather, natural disasters, holidays, strikes, transportation interruptions, geopolitical events, government restrictions, supplier delays, inventory availability, or unusually high order volume.

Estimated delivery dates are not guarantees.

However, where applicable law requires us to provide a delay notice, cancellation option, refund, or another remedy because an order cannot be shipped within the promised timeframe, Moose Mama will comply with those requirements.

LOST OR SIGNIFICANTLY DELAYED SHIPMENTS

If tracking has stopped updating for an unusually long period or your package has not arrived after a reasonable shipping period, contact us at support@moosemama.com.

We may investigate the shipment with the carrier or fulfillment provider.

Depending on the circumstances and our Refund Policy, an eligible order may receive a replacement or refund.

Zendrop’s current supplier-side policy treats shipments as eligible for its delay review after 45 days for U.S. orders, 60 days globally, and 110 days for Brazil, measured from the shipping date.

These Zendrop thresholds are our supplier’s internal claim thresholds and do not limit any customer rights required by applicable law.

REFUSED OR UNCLAIMED PACKAGES

Customers are responsible for accepting delivery and providing an address where packages can reasonably be received.

Packages that are refused, left unclaimed, returned because delivery attempts could not be completed, or returned because the customer failed to provide necessary information do not automatically qualify for a refund.

Any refund or reshipment will be determined in accordance with our Refund Policy and applicable law.

Additional shipping charges may apply if the customer requests reshipment.

CHANGES AFTER SHIPMENT

Once a package has shipped, Moose Mama generally cannot:

Change the delivery address, redirect the package, change the shipping method, or cancel the shipment.

Customers may contact the carrier directly if the carrier offers delivery-management options.

SHIPPING DAMAGE

If a product arrives damaged, defective, or incorrect, please follow the reporting procedure in our Refund Policy:

https://moosemama.com/policies/refund-policy

Keep the product, packaging, shipping label, and any relevant materials until the claim has been resolved.

CONTACT INFORMATION

Questions regarding shipping should be directed to:

Moose Mama
Email: support@moosemama.com
Address: 1491 E Osceola Pkwy, Kissimmee, FL 34744, United States
Phone: +1 407-917-2359
Website: moosemama.com